> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> What Triggr Core does and how a request becomes finished work in your client's Microsoft 365.

Triggr Core automates your service desk's Level 1 Microsoft 365 work: onboarding, offboarding, password resets, licences, mailboxes and groups. Client staff can submit requests themselves, under your branding.

<video controls preload="none" playsInline poster="/images/videos/core-introduction.jpg" src="https://mintcdn.com/triggr/arzEeC0dwWyO5_rA/images/videos/core-introduction.mp4?fit=max&auto=format&n=arzEeC0dwWyO5_rA&q=85&s=acd3f9075c83b78f8b49a6f0c90bdb53" />

How Triggr Core works: one new starter request, from the form to the finished run (1:27).

![The Config page with a Search workflows box, filters for All, Lifecycle, Accounts & Access, Mailboxes and Groups, and Active cards for User Onboarding, User Offboarding and Re-enable Terminated Account.](https://mintcdn.com/triggr/MwzXHG3UWzFixdSz/images/core/introduction/config-catalogue.png?fit=max\&auto=format\&n=MwzXHG3UWzFixdSz\&q=85\&s=bba92ec4a51aea1313f930a46f1186a4)

The workflow catalogue, under Config.

## How a request runs

1. A technician uses Run a workflow, or client staff sign in to your public forms with their Microsoft work account.
2. Core opens a ticket in your PSA, if ticketing is on. The ticket ID is on the run in Executions.
3. Your team or the client [approves](https://kb.mspprocess.com/core/use/approvals.md) it, if needed.
4. Core does the work in the client's Microsoft 365 tenant. For a client whose on-premises Active Directory syncs to Microsoft 365, it makes the change there through the [desktop agent](https://kb.mspprocess.com/desktop-agent/overview.md).
5. Every step is recorded in [Executions](https://kb.mspprocess.com/core/use/executions.md).

Set up each workflow once, then override it for any client that needs something different. The [workflow catalogue](https://kb.mspprocess.com/core/reference/workflow-catalogue.md) lists them all; for anything beyond it, use [Triggr Studio](https://kb.mspprocess.com/studio/introduction.md).

Next: [How Triggr Core works](https://kb.mspprocess.com/core/how-core-works.md), then [set up Triggr Core](https://kb.mspprocess.com/core/get-started/overview.md) yourself or with the assistant.


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