> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IT Glue

> Connect IT Glue to Triggr with a custom API key.

Triggr works with IT Glue organisations, contacts, locations, passwords, configurations, documents, flexible assets, checklists and account data.

## Set up IT Glue

You need an IT Glue Enterprise plan and the Administrator role.

**1. Generate a custom key**

Go to **Admin > Settings > API Keys**. Under Custom API Keys, click **Create API Key**, name it `Triggr` and click Generate API Key.

**2. Choose password access**

Tick Password Access only if workflows need to read or store password values. It lets anyone with the key read every stored password through the API.

**3. Copy the key**

Copy the key, which starts with `ITG.`. IT Glue shows it only once.

See IT Glue's [Getting started with the IT Glue API](https://help.itglue.kaseya.com/help/Content/1-admin/it-glue-api/getting-started-with-the-it-glue-api.html).

## Connect it in Triggr

**1. Open the integration**

Go to **Integrations > IT Glue** and click Configure on the Base Configuration card.

![The Base Configuration card with Status Not Configured, Admin Consent Not Required and a Configure button.](https://mintcdn.com/triggr/nyuVXZ1rouDTTEvu/images/integrations-common/base-configuration.png?fit=max\&auto=format\&n=nyuVXZ1rouDTTEvu\&q=85\&s=bb81acb082055015f91beda7b4876f35)

**2. Enter the key and data centre**

Paste the key into ApiKey. Leave Hostname as `https://api.itglue.com`, or enter `https://api.eu.itglue.com` (EU) or `https://api.au.itglue.com` (Australia) for your data centre, then click Save Configuration.

![The IT Glue configuration window with an ApiKey field, a Hostname field set to https://api.itglue.com, an Allow insecure TLS switch under Advanced, and a Save Configuration button.](https://mintcdn.com/triggr/nyuVXZ1rouDTTEvu/images/it-glue/configure.png?fit=max\&auto=format\&n=nyuVXZ1rouDTTEvu\&q=85\&s=02b165bafd351174c2054be8511d5655)

One connection covers your whole account, with no client mapping. Workflows find a client's organisation with List Organizations, filtered by name or PSA ID.

## Troubleshooting

> [accordion] 403 Forbidden on every request
>
> Paste the key again in full, check it's active (not paused) under Admin > Settings > API Keys, and check Hostname starts with `https://` and matches your data centre. If Admin > Settings > IP Access Control is set to Allow specific IP addresses, add [Triggr's IP addresses](https://kb.mspprocess.com/security/ip-allowlist.md).

> [accordion] Key stopped working after a quiet period
>
> IT Glue revokes keys unused for 90 days. Generate a new key and paste it into ApiKey.

> [accordion] Password values missing or not saved
>
> Tick Password Access on Triggr's key, then rerun the workflow.

> [accordion] Updating an organisation fails
>
> IT Glue rejects API updates to an organisation that's syncing with your PSA.


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