> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Proofpoint Essentials

> Connect Proofpoint Essentials to Triggr with an admin account's email address and password.

Triggr works with Proofpoint Essentials organisations, users and user sync exemptions.

## Set up Proofpoint Essentials

**1. Choose an admin account for Triggr**

Use an Organization Admin for one organisation, or a partner admin (such as Channel Partner Admin) for every organisation under your partner account. End users can't use the API. Proofpoint lets you mark one admin per organisation as a Service Account, which isn't billed.

**2. Note your Proofpoint address**

It's the one you sign in to, such as `https://us1.proofpointessentials.com` or `https://eu1.proofpointessentials.com`.

See Proofpoint's [API documentation](https://us1.proofpointessentials.com/api/v1/docs/index.php).

## Connect it in Triggr

**1. Open the configuration**

Go to **Integrations > Proofpoint Essentials** and click **Configure** on the Base Configuration card.

![The Base Configuration card with Status Not Configured, Admin Consent Not Required and a Configure button.](https://mintcdn.com/triggr/nyuVXZ1rouDTTEvu/images/integrations-common/base-configuration.png?fit=max\&auto=format\&n=nyuVXZ1rouDTTEvu\&q=85\&s=bb81acb082055015f91beda7b4876f35)

**2. Enter the address and account**

Enter your Proofpoint address as Hostname, with `https://` and no path, the admin's Password, and their email address as Username. Click Save Configuration.

![The Proofpoint Essentials configuration window with Hostname, Password and Username fields, an Allow insecure TLS switch under Advanced, and a Save Configuration button.](https://mintcdn.com/triggr/nyuVXZ1rouDTTEvu/images/proofpoint-essentials/configure.png?fit=max\&auto=format\&n=nyuVXZ1rouDTTEvu\&q=85\&s=7b9e4e9fff710c31b93762c7941d004a)

Actions take the organisation's domain, such as `example.com`. Get Endpoints returns the Proofpoint address that serves a domain.

## Troubleshooting

> [accordion] integration request failed with status code: 401
>
> Check Username is the admin's full email address, Password is current, and the account is an admin rather than an end user.

> [accordion] integration request failed with status code: 403
>
> The account can't manage that organisation. Use an admin of the organisation, or a partner admin above it.

> [accordion] failed to execute HTTP request
>
> Hostname must start with `https://` and have no trailing `/` or path. Run Get Endpoints for the domain to check the address.


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