> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Notified If AI VoiceAssist Fails To Create A Ticket

> Introduction: There are situations where AI VoiceAssist may fail to create a ticket in your PSA: If the PSA API credentials provided to MSP Process are…

### Introduction:

There are situations where AI VoiceAssist may fail to create a ticket in your PSA:

* If the PSA API credentials provided to MSP Process are disabled or changed, and MSP Process isn't updated accordingly
* If there are changes to what fields are mandatory in your PSA in order to create a ticket, and MSP Process isn't updated accordingly
* If there is a networking outage that affects MSP Process's ability to communicate with your PSA

In those situations, it's important to receive a notification about the fact that the call occurred, and that there was a problem creating the ticket. This KB article will walk you through how to configure those notifications.

### Getting Notified on Ticket Creation Errors

1. Login to the MSP Process UI ([https://app.mspprocess.com](https://app.mspprocess.com))

2. Click on the Profile button in the top right-hand corner of the UI:

   *

3. To receive e-mails about ticket creation issues, enable the **Notify by email** option; to receive a text message too, enable the **Notify by SMS** option:

   *

4. Click **Submit** to save your changes

When there is a ticket creation failure, you'll receive an e-mail from [noreply@mspprocess.com](mailto:noreply@mspprocess.com) that looks like this:


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