> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Client Portal Chat Notifications

> To Enable Notifications for Client Portal chat there are two components to it. The first is to enable notifications on your MSP Process account. You can do…

To Enable Notifications for Client Portal chat there are two components to it. The first is to enable notifications on your MSP Process account. You can do this by going to the profile icon in the top right next to your name as shown below: 

Turn on and set your email or SMS notification preferences: 

Then go to **AI Service Desk -> Client Portal -> Configurations** and edit your configuration as shown below: 

Enable Notifications and set it to 1 min for the fastest notification. Then click one or more users who will get notified on inbound client portal chat requests. 

Click **Submit**. If you select more than 1 user the system will round robin notifications.


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