> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up AI ChatAssist

> Introduction AI ChatAssist is an AI-based chat tool that your end-users can interface with through our Client Portal and Microsoft Teams bot. Friendly,…

### Introduction

AI ChatAssist is an AI-based chat tool that your end-users can interface with through our Client Portal and Microsoft Teams bot. Friendly, knowledgeable and eager to help, AI ChatAssist responds instantly to your end-users, and helps them to resolve the issue that they are experiencing. AI ChatAssist also creates a ticket will all the necessary information in your PSA - ensuring that your technicians have a detailed view of the problem and what steps were taken to resolve it.

### Enabling AI ChatAssist

1. Login to the MSP Process UI ([https://app.mspprocess.com](https://app.mspprocess.com)) with an Admin-level account

2. Navigate to the **Client Portal -> Configurations** page

3. Edit your Client Portal configuration

4. Click on the **Chats** tab

5. Put a checkmark beside the *Use AI ChatAssist for Support Chats* option

   *

6. Name your AI ChatAssist agent - this is the name your end-users will see when they are chatting with the agent

7. Click **Submit**

### Interfacing with AI ChatAssist as an End-User

When AI ChatAssist has been enabled for a Client Portal, your end-users will be able to interact with it by clicking the *Chat With Support* button from either the Client Portal or our Microsoft Teams bot:

**Client Portal:**

**Microsoft Teams Bot:**

By clicking the *Chat With Support* button, your end users will be presented with a user-friendly interface for describing their issue:

End-users can either type in the problem that they are experiencing, or they can choose from one of the convenient, one-click options.

Once your end-user clicks the Send button, a ticket is automatically created, and AI ChatAssist will start working with your end-user to resolve the problem:


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