> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Setup Live Chat

> Introduction The Live Chat widget is a bot that can be embedded on your website, and can handle conversations from prospective clients who are inquiring…

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Introduction

The Live Chat widget is a bot that can be embedded on your website, and can handle conversations from prospective clients who are inquiring about the services you provide.

### Creating a Live Chat Agent

All things related to Live chat can be found under the **AI Service Desk > Live Chats > Live Chats** menu. To kick things off, you'll click on the *Configurations* button:

First you'll want to create a **Chat Sequence** - the questions that this chat agent will ask someone visiting your website. Click the *Chat Sequences* button:

Click the *Add Sequence* button to fill out what questions you want the Live Chat agent to ask:

Here's an example set of questions:

Once you've saved that Chat Sequence, you can create the Live Chat agent itself. Navigate back to the **AI Service Desk > Live Chats > Live Chats** page, and click on the *Configurations* button. Then click the *Create Configuration* button:

* Give your agent a configuration name (i.e. MSP Process Bot)
* Select your PSA configuration
* Give your agent a Widget Title (this name will be shown at the top of your chat window ie Your Company Name Chat Agent)
* Put in your greeting message that will welcome users to your chat when they click it. 
* Select Responsible Admins (The admins responsible for receiving Chats and responding)
* Choose an Accent Color for your website
* Decide if you'd like to allow Website visitors to re-open a previous chat or not

Then click **Submit**. 

### Deploying the Live Chat Agent to a Website

1. From the **AI Service Desk > Live Chat > Live Chats** page, click the *Configurations* button

2. Click the *Copy URL* button in the **Actions** column

   *

3. Deploy that code into the body of your website

**Congratulations!** You've now deployed a fully setup Live Chat agent to your website

Click on the Eye next to any chat to view the chat and respond: 

To Turn on notifications when a user initiates a chat Click the profile icon to the top right, then turn on email and/or phone options to be contacted via email or SMS when a user initiates a chat. 

Live chats can be seen from the mobile MSP Process Tech App: 

From the MSP Process Portal you can also see incoming notifications about chat requests and manage all chats here as well: 

If you wish to turn a live chat into a ticket you can do so from this screen after clicking the Eye icon next to the chat. 


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