> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shortcut codes found in MSPProcess

> AIVoiceAssist - Opening/Closing Messages${firstName} first name of person calling in${CompanyName} name of your company${agentName} AI agent…

***AIVoiceAssist - Opening/Closing Messages***

\$\{firstName} first name of person calling in

\$\{CompanyName} name of your company

\$\{agentName} AI agent name

——————————————————

**SMS Messaging>Initial message**

\$\{poolNumber} (phone number ticket updates will come from) 

\$\{ticketid}. the ticket number from partner’s PSA.

**SMS Messaging>Auto-Responder for Closed Channels**

\$\{smsNumber} number to text to open ticket

——————————————————

**Identity Management>Verification>Verification Settings>TechVerification Settings**

\$\{code} verification code

\$\{tenantName} - name of customer’s company

\$\{techAccountName} technician working ticket

\$\{contactName} person calling in

\$\{duration} time to live for auth. code

\$\{link} link for user verification

\$\{verificationCode} 

\$\{inspectorName} - technician’s name

\$\{error} - server error

\$\{From} - MSP name 

\$\{ticketID} - the ticket number from partner’s PSA.

\$\{smsNumber} number to text to open ticket

\$\{CompanyName} name of your company

——————————————————

**In Workflows:**  

\{\$\_\_agent\_name} AI Agent that received call

\{\$\_\_contact\_name} caller’s name

\{\$\_\_company\_name} caller’s company 

\{\$\_\_ticket\_title} Ticket summary

\{\$\_\_ticket\_id} ticket #

\{\$\_\_ticket\_description} ticket notes

\{\$\_\_sentiment\_analysis} Caller’s sentiment

\{\$\_\_evalution\_score} Caller’s Eval Score of AI 

\{\$\_\_evalution\_analysis}

\{\$\_\_call\_duration} length of call

\{\$\_\_caller\_phoneNumber} caller’s phone number

\{\$\_\_ticket\_priority} PSA ticket priority

\{\$\_\_transcript} transcript of the call

***Tags for C/W interfacing***

\{$boardId\}\{$boardName}

\{\$companyId}

\{\$companyName}

\{\$contactEmailAddress}

\{\$contactName}

\{\$contactPhoneNumber}

\{\$\_\_email\_body}

\{\$\_\_time}

\{\$\_\_email\_subject}

\{\$\_\_email\_subject}

\{\$\_\_email\_url}

\{\$initialDescription}

\{\$itemId}

\{\$itemName}

\{\$overAllStatus}

\{\$ownerEmail}

\{\$ownerId}

\{\$ownerName}

\{\$ownerOfficePhone}

\{\$priorityId}

\{\$priorityName}

\{\$resolution}

\{\$siteId}

\{\$siteName}

\{\$sourceId}

\{\$sourceName}

\{\$statusId}

\{\$statusName}

\{\$subTypeId}

\{\$subTypeName}

\{\$summary}

\{\$ticketId}

\{\$ticketUrl}

\{\$typeId}

\{\$typeName}

***Tags for Autotask interfacing***

\{\$companyAddress}

\{\$companyName}

\{\$email}

\{\$\_\_email\_body}

\{\$\_\_time}

\{\$\_\_email\_subject}

\{\$\_\_email\_url}

\{\$firstName}

\{\$homePhone}

\{\$id}

\{\$lastName}

\{\$mobilePhone}

\{\$officePhone}

\{\$ticketDescription}

\{\$ticketDueDate}

\{\$ticketLink}

\{\$ticketNumber}

\{\$ticketPriority}

\{\$ticketQueue}

\{\$ticketSource}

\{\$ticketStatus}

\{\$ticketSubType}

\{\$ticketTitle}

\{\$ticketType}

\{\$workType}

***Tags for KaseyaBMS v2.0***

\{\$\_\_email\_body}

\{\$\_\_time}

\{\$\_\_email\_subject}

\{\$\_\_email\_url}

\{\$Event\_\_AccountName}

\{\$Event\_\_Details}

\{\$Event\_\_PriorityName}

\{\$Event\_\_SourceName}

\{\$Event\_\_StatusName}

\{\$Event\_\_TicketNumber}

\{\$Event\_\_Title}

\{\$Event\_\_TypeName}

***Tags for triggering***

\{\$\_\_email\_body}

\{\$\_\_time}

\{\$\_\_email\_subject}

\{\$\_\_email\_url}

\{\$\_\_trigger\_msg}

***Tags for Meraki alerts***

\{\$companyName}

\{\$daysremaining}

\{\$\_\_email\_body}

\{\$\_\_time}

\{\$\_\_email\_subject}

\{\$\_\_email\_url}

**NOTE:** Shortcut codes can be customary created when an application’s API is connected to MSP Process. .


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