> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Contact Support

> OverviewThis article outlines the available methods for contacting support when an issue occurs.How to Contact SupportYou can contact support using one of…

## Overview

This article outlines the available methods for contacting support when an issue occurs.

## How to Contact Support

You can contact support using one of the following options:

* MSP Process Portal
* Alpha, our KB Assistant on the Knowledge Base site
* Contact support directly via email at [help@support.mspprocess.com](mailto:help@support.mspprocess.com)

###

### MSP Process Portal

If you are logged in to your MSP Process portal, you can access support through blue circle with the question mark in the top right-hand corner.

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/11b9aa0c5e71.webp?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=5f40ff590987237659f089588111b71f)

Clicking **Support** will open a blank email, allowing you to quickly draft and send a message to the support team.

### Alpha

While on the Knowledge Base site, you may notice a little wolf icon in the bottom-right corner. If you select this, a pop-up will appear to assist with support questions through Alpha, our AI KB assistant.

![](https://mintcdn.com/triggr/qgn0c5cLkGKqcauq/images/msp-process-kb/8be1e3b19cb6.webp?fit=max\&auto=format\&n=qgn0c5cLkGKqcauq\&q=85\&s=e081d9254baacca0d4f34199d7e5fa34)

If Alpha cannot locate information the will assist in resolving the issue you are experiencing, there will be an option to **Speak with Team**.

Through this Speak with Team option, you will be able to select any of the following, based on your needs:

* **Get Support**
* This option will allow you t get support with an issue you are experiencing, or assistance with the product.
* **Talk to Sales**
* This option will allow you to speak with the Sales team to learn more about the product and the pricing.
* **Book a Demo**
* This option will allow you to set up a 30 minute meeting to get a look at the product and features.

![](https://mintcdn.com/triggr/o9r5jEtjdR2oUtiW/images/msp-process-kb/e1a14952694e.webp?fit=max\&auto=format\&n=o9r5jEtjdR2oUtiW\&q=85\&s=5b990a327757d24d09007904a09e74c6)

Additionally, you may reach out to support at [help@support.mspprocess.com](mailto:help@support.mspprocess.com).


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