> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending E-mails through an M365 Shared Mailbox

> Introduction: By default, any e-mail sent by the MSP Process platform comes from noprely@mspprocess.com. For e-mails that are sent internally to an MSP,…

### Introduction:

By default, any e-mail sent by the MSP Process platform comes from [noprely@mspprocess.com](mailto:noprely@mspprocess.com). For e-mails that are sent internally to an MSP, such as invites for technicians to join the MSP Process platform, this is a perfectly acceptable thing, but it's not ideal when dealing with e-mails that are sent to end-users, such as Opt-in forms and End-user Verification e-mails.

The MSP Process platform can be configured to send all of it's end-user facing e-mails through a Microsoft 365 shared mailbox - making it easy for any Partner to send our e-mails from a trusted Sender address of their choosing.

### Configuring MSP Process to use a Microsoft 365 Shared Mailbox

1. Login to the MSP Process UI with an Admin account

2. Navigate to the **Settings -> Account Settings -> Outgoing Mail** page

3. Click the **Start Setup** button

   *

4. Login to the Microsoft 365 tenant that owns the Shared Mailbox you wish to use

5. Approve the deployment of the MSP Process "Outbound Mail Module" application

   *

6. You're now able to choose which mailbox you wish to use:

   *

7. Click the **Submit** button to finish the setup process

### Testing the Shared Mailbox Configuration

1. From the **Settings -> Account Settings  -> Outgoing Mail** page, click the **Test** button

   *

2. You'll be brought to the **Settings -> Account Settings -> Test E-mail** page

3. Choose the "Opt-In Letter" as the e-mail to be sent, and specify the recipient's e-mail address

   *

4. Click the **Test** button to send out the test e-mail

5. Confirm that the recipient received the e-mail, and that the Sender address is the Shared Mailbox

### Deleting a Shared Mailbox Configuration

1. Navigate to the **Settings -> Account Settings -> Outgoing Mail** page
2. Click the **Delete** button

### E-mails that are sent through an M365 Shared Mailbox:

* Opt-in forms
* End-user verification - both codes and secure links
* Secure Data Send e-mails
* Invitations to the Client Portal

### E-mails that are not sent through an M365 Shared Mailbox:

* Invites to join the MSP Process platform (sent via the **Settings -> User Management-> Invite Users** page)
* Password reset e-mails
* E-mails from the "Notifications" module


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.