> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Step 2: Setting up the Ticket Insight for Autotask

> NOTE: This is the second (of two) steps needed to configure the Autotask integration. If you haven't already done so, please complete the first step, which…

NOTE: This is the second (of two) steps needed to configure the Autotask integration. If you haven't already done so, please complete the first step, which is available here:

[Setup the API User in Autotask and Configure the Autotask Integration in MSP Process](https://kb.mspprocess.com/msp-process/settings/psa-integrations/autotask/step-1-setup-the-api-user-in-autotask-and-configure-the-autotask-integration-in-msp-process.md)

### Configuring the MSP Process Insight in Autotask

In the menu select **Admin → Extensions & Integrations**

Select **Integration Center**

At the Vendors tab, find ‘MSP Process’ in the Vendor Name column and click ‘Edit’

The ‘Active’ checkbox must be checked.

Enable the two options in the "Vendor Insights" section, and press ‘Save & Close’

Then go to **Admin -> Features & Settings**

Under the **Service Desk (Tickets)** section, click on ‘Ticket Categories’

Select the Ticket Category which you use as Default - in most cases that's the one called "Standard", and Edit this default ticket category.

Open the **Insights** tab

This page is divided into two sections - **Visible** Insights and **Hidden** Insights. You'll find the MSP Process insight in the **Hidden** section; drag it up to the **Visible** section, and place it in the appropriate order with the other Visible insights. Insights in the "Hidden Insights" section will not display on the Ticket. The "Always Display" checkbox should be checked.

After pressing ‘Save & Close’ you will be able to see the MSP Process insight in the Insights section of your Tickets.


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