> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Linking your MSP Process User Account to a ConnectWise Member

> Context: MSP Process allows you to link your user account to a Member in ConnectWise - that linkage is used in several situations: When sending you a push…

### Context:

MSP Process allows you to link your user account to a Member in ConnectWise - that linkage is used in several situations:

* When sending you a push notification through our MSP Process mobile app
* When you're adding a Time Entry to a ticket
* When creating a Schedule Entry (i.e. a Meeting) on a ticket
* When you are using MSP Process to text back and forth with an end-user - we'll log the text messages you sent under your ConnectWise technician account, instead of the MSP Process API user
* When filtering the **PSA Tickets** page for "My Tickets"

### Prerequisites:

* You must have a Ticket Default created within your PSA Integration, under the **AI Service Desk -> Ticketing -> Ticket Properties** page

### Steps to follow:

1. Login to MSP Process with your user account

2. Edit your user account by clicking on the Account icon, in the top right-hand corner of the UI

3. Enable the *Link ConnectWise User* option

   *

4. In the pop-up window that appears, choose the appropriate Ticket Default, and then select the appropriate Member from ConnectWise

   *

5. Click **Submit** to save your changes

**Congratulations!** You've now linked your MSP Process user account to a Member in ConnectWise.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.