> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Integration Setup

> Login to your Zendesk admin portal and create an API token by clicking Add API Token, as shown below: Give the API Key a name and click Copy. Note: Ensure…

Login to your Zendesk admin portal and create an API token by clicking **Add API Token**, as shown below: 

Give the API Key a name and click Copy. 

**Note: Ensure that you copy and save the token. This will not be provided again after you click Save or Leave the page.**

Login to MSP Process as an Admin-level user, and navigate to **Settings ->** **Integrations -> PSA Integrations**. Then click the **Add PSA** button. 

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/28feee0b36db.webp?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=3cda9e5ab2233893fb16b5e69d948556)

Click **Zendesk**

![](https://mintcdn.com/triggr/-njaXAnAb5AWpJCy/images/msp-process-kb/6f9dcd664206.webp?fit=max\&auto=format\&n=-njaXAnAb5AWpJCy\&q=85\&s=86dcc548ab7868409fbdc1e4f200667c)

Provide a name for the integration, enter the URL for your Zendesk site, and then an email address and API key, and click the **Submit** button. 

**Note: Please ensure that there are not trailing characters in the URL, such as /**

![](https://mintcdn.com/triggr/-njaXAnAb5AWpJCy/images/msp-process-kb/3f007137550f.webp?fit=max\&auto=format\&n=-njaXAnAb5AWpJCy\&q=85\&s=d2cf9e4f66b26249295bf11ee8875e7c)

On the following screen configure your ticket defaults - these are the properties MSP Process will use when creating a ticket in Zendesk - and hit **Submit**. 

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/3b2e71fb214b.webp?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=9847e166958b6eb644949515f6927079)


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