> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending profiles

> Send Studio workflow emails from your own Microsoft 365 mailbox or SMTP server instead of Triggr's default address.

A sending profile makes Send Email steps come from your own address instead of Triggr App `<app@triggr-app.com>`.

<video controls preload="none" playsInline poster="/images/videos/studio-sending-profiles.jpg" src="https://mintcdn.com/triggr/GxrCQFDFNLmEMyJ1/images/videos/studio-sending-profiles.mp4?fit=max&auto=format&n=GxrCQFDFNLmEMyJ1&q=85&s=63ffd884308df4fc731ac6b6e0ddc68f" />

Send from your own mailbox: adding a Microsoft 365 profile and an SMTP profile, testing it, and choosing a profile on a Send Email step (1:25).

View Sending Profiles opens Settings > Sending Profiles; Edit Sending Profiles creates, edits and tests; Delete Sending Profiles deletes.

![The Sending Profiles page with Refresh and New Profile buttons, a search box, and two profiles: Service desk (Microsoft), type Microsoft, from servicedesk@yourmsp.com with Edit and delete actions, and Notifications (SMTP), type Other, from Your MSP Notifications at notifications@yourmsp.com with Test, Edit and delete actions.](https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profiles-list.png?fit=max\&auto=format\&n=XztmSfsoAUpshfIO\&q=85\&s=f6f399e964bc3868471951dd2dafb0c7)

## Create a profile

> [tab] Microsoft 365 mailbox
>
> Connect [Microsoft Email](https://kb.mspprocess.com/integrations/microsoft-365-email.md) in Integrations first.
>
> **1. Start a profile**
>
> In **Settings > Sending Profiles**, click **New Profile** and leave Profile Type on Microsoft.
>
> **2. Name it and add the mailbox**
>
> Enter a Name (2 to 50 characters) and a mailbox in the connected tenant as **From Email**, then click Create Profile.
>
> ![The Create New Sending Profile dialog with Profile Type Microsoft, Name Service desk (Microsoft) and From Email servicedesk@yourmsp.com, and Cancel and Create Profile buttons.](https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profile-microsoft.png?fit=max\&auto=format\&n=XztmSfsoAUpshfIO\&q=85\&s=4babf681c379ceb9f5e39bdb0b0da760)
>
> Microsoft profiles have no Test button: run a workflow that emails you instead.

> [tab] SMTP server
>
> **1. Start a profile**
>
> In **Settings > Sending Profiles**, click New Profile and choose **Other**.
>
> **2. Enter the server details**
>
> Fill in the server, sign-in and From Email details. The dialog starts on port 587 and Require: for Send Email steps, set SMTP Port to 465 and **SSL Mode** to Verify Full, then click Create Profile.
>
> ![The Create New Sending Profile dialog with Profile Type Other, Name Notifications (SMTP), SMTP Host smtp.example.com, SMTP Port 465, Username and From Email notifications@yourmsp.com, a masked Password, From Name (Optional) Your MSP Notifications and SSL Mode Verify Full.](https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profile-smtp.png?fit=max\&auto=format\&n=XztmSfsoAUpshfIO\&q=85\&s=b401f0170db4a70c9ca05470d0ce543e)
>
> | SSL Mode | Use with |
> | - | - |
> | Verify Full | Port 465, encrypted from the start. Use this for Studio Send Email steps. |
> | Require | Port 587 with STARTTLS. Studio Send Email steps need Verify Full instead. |
> | Disable | Don't use: Triggr won't send a password unencrypted. |
>
> **3. Test it**
>
> Click **Test** on the profile's row. Triggr signs in and checks the server accepts your From Email, without sending a message. Test also passes on Require, so check SSL Mode is Verify Full.
>
> ![The Test Sending Profile dialog with a green tick and the message SMTP connection test successful, and a Close button.](https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/sending-profile-test.png?fit=max\&auto=format\&n=XztmSfsoAUpshfIO\&q=85\&s=f0e9013649f9c739cc841616786a8491)

## Use it in a workflow

On a Send Email step, choose the profile in **Sending Profile** and click Save. The list shows each profile's From Name and From Email, not its Name. Await Form Submission steps have the same setting.

![A Send Email step's Setup tab with Sending Profile set to servicedesk@yourmsp.com, To jane.doe@example.com, Subject Your new account is ready, and a Body greeting Jane.](https://mintcdn.com/triggr/XztmSfsoAUpshfIO/images/studio/settings/send-email-sending-profile.png?fit=max\&auto=format\&n=XztmSfsoAUpshfIO\&q=85\&s=6c058691d08501af17b601f75b31a273)

Test it with Manual Trigger and your own address in To. See [Introduction to workflows](https://kb.mspprocess.com/studio/workflows/introduction.md).

> [!NOTE]
>
> Studio's approval emails always come from `app@triggr-app.com`. Profiles are shared with Triggr Core, where you choose one for approval requests and reports: see [Add your branding](https://kb.mspprocess.com/core/get-started/add-your-branding.md#send-client-emails-from-your-own-address-optional).

## Change or remove a profile

Click **Edit** to change a profile. For an SMTP profile, enter the Password again before you click Save Changes. To remove it, click its bin icon, then **Delete Profile**. Switch any Send Email steps to another profile first, or they'll fail.

## Troubleshooting

> [accordion] “Failed to connect to SMTP server: …”
>
> Check SMTP Host and SMTP Port. If the server only accepts known senders, allow [Triggr's IP addresses](https://kb.mspprocess.com/security/ip-allowlist.md).

> [accordion] “Failed to start TLS: …” or “Failed to establish TLS connection: …”
>
> The SSL Mode doesn't match the port: Require goes with 587 and Verify Full with 465.

> [accordion] “Failed to authenticate: …”
>
> Check Username and Password; many providers need an app password for SMTP. For a Microsoft 365 mailbox, use a Microsoft profile instead.

> [accordion] Send Email fails with “SMTP authentication failed: unencrypted connection”
>
> Edit the profile: set SSL Mode to **Verify Full** and SMTP Port to 465, which your provider must support.

> [accordion] “Failed to set sender: …”
>
> The account can't send as From Email. Use its own address, or one it's allowed to send as.

> [accordion] “invalid from email address format”
>
> From Email must be a single address, such as `notifications@yourmsp.com`.

> [accordion] Send Email fails with “failed to get sending profile”
>
> The profile was deleted, or, for a Microsoft profile, the Microsoft Email integration isn't connected or its Admin Consent isn't Granted.

> [accordion] A Microsoft profile fails with ErrorAccessDenied
>
> Triggr can't send as that mailbox. See [Microsoft 365 email troubleshooting](https://kb.mspprocess.com/integrations/microsoft-365-email.md#troubleshooting).


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