Step 1: Setup the API User in Autotask and Configure the Autotask Integration in MSP Process
Login to Autotask and create your API username and password:
Under Admin -> Resources (Users) click on New and select "API User", Select MSP Process as your integration partner, and generate a username and password. These two fields will be the username and password you will use to connect Alert Manager to Autotask.
Select Security Level "API User" (system)
In MSP Process click on Integrations -> PSA Integrations and click on Plus sign on Add as shown below:
Click on Autotask and then input the username and password from the steps above:
