Context:

Recent changes made by DUO have made it so that their Universal Prompt cannot be rendered in an iframe. The main UI of the MSP Process platform is not affected by this change, but our PSA-embedded Pod (ConnectWise and Halo PSA) and Insight (Autotask) are affected, as they are iframes within the UI of those PSA platforms.

This KB article guides you through how to change your DUO configuration for MSP Process to use DUO's "traditional" prompt, which will allow you to continue to securely login to the MSP Process Pod/Insight when you've chosen to use DUO as your MFA provider.

Instructions:

1. Login to your DUO admin panel (the URL will be something like https://admin-<GUID>.duosecurity.com/ )
2. Click on the Applications menu
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3. Find the Web SDK entry for MSP Process, and edit it
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4. Under the Universal Prompt section, choose the Show traditional prompt option
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5. At the bottom of the page, click the Save button

Conclusion:

You've now successfully configured your DUO tenant to use their traditional promp for the MSP Process platform. You'll find that your login experience does look different, as DUO's traditional prompt has a different look and feel: