Introduction:

The MSP Process app allows technicians to quickly and easily view, triage and update tickets. One of the great new features introduced in the app is the ability to simply dictate a new ticket to the app, and have it create the ticket on your behalf.

This new capability is supported for ConnectWise and Autotask; let's dive in and see how it works.

Accessing the Voice-to-Ticket Feature:

At the top of the Tickets feature, click the Microphone button:

Dictating a Ticket:

Click the Microphone button to start dictating the ticket to the MSP Process app:

Reviewing your Transcription

Once you've finished dictating the ticket to the app, you'll have the opportunity to review what was transcribed before submitting it:

Processing the Transcription

Once you've reviewed the transcribed text, click the Process button; the app will take 15-20 seconds to finish processing your submission, as it needs to query your PSA for ticket-related properties, such as Boards/Queues, Sources, Priorities and more.

Submitting the Ticket

You'll have one final opportunity to review the properties of the ticket that is to be created; once you're happy with how everything looks, just click the Create Ticket button!