This article is for  verification using MSP Process portal. Some of our integration vendors do not support an embed capability where we can embed our End User verification in their app. In that case you can use the instructions below: 

Login to https://app.mspprocess.com

Go to -> Ticketing -> PSA Ticketing

Then search for the ticket number/contact etc and click on the lock to the right to initiate a verification. 

Click on the lock button to the right of the ticket you'd like to verify the user on. 

Then select the shield next to the Email or Phone Number you wish to use to verify your end user. Make sure the contact on the ticket has a mobile phone number on it if you are attempting to use SMS verification. 

Once verified you'll be returned to the verification screen and the contact will show in green for verified as shown below: