End-User Verification – Our Security is your Security! 

 Cyber security threats are rampant and with a rapid rise in Artificial Intelligence –aided threat techniques, including voice mimicking, {your MSP Name} is taking security measures to thwart and secure our service desk.  

You are probably used to verifying yourself when you call your bank, government agency, mobile phone operator, or cable TV provider. Why would you not expect this process to be completed by us when your business security is at risk? 

{your MSP Name} is implementing a Zero-Trust Policy for End-User Verification. This means that our service desk personnel must verify your identity every time you contact us for support issues. Even though this is a slight inconvenience in time, it ensures that only authorized and verified employees have access to make inquiries or support instructions to our staff. {your MSP name} has chosen an End-User verification process that is very inobtrusive, doesn’t rely on memorization of information or PINs, and can usually be completed in seconds. 

Technician Verification: Your Security is our Security 

{Your MSP name} is trained to identify security threats. However, because there are continual and more sophisticated voice-phishing attempts trying to compromise our service desk, we have introduced End-User Verification to our Zero-Trust security policy. Through our security, your security is enhanced. 

However, businesses aren’t always provided with the tools necessary to thwart a similar attack at their place of business. {Your MSP name} provides a rapid, Technician Verification process that will allow you to quickly and accurately identify any caller who purports to be a member of {your MSP name}’s team. With a Zero-Trust Policy, as cold as this may seem, your staff should not trust any incoming call from us and start the Technician Verification process for each call. With a well-defined and easily accessible procedure, you achieve piece-of- in mere seconds. 

Want proof that we are adhering to our Zero-Trust Policy? All verification interactions between {your MSP name} and you are logged for compliance and posterity. 

Together, we make security work!