Adhering to our Zero-Trust Policy, your staff should treat every incoming call from us with skepticism and initiate the Technician Verification process without hesitation. With a clearly defined and easily accessible procedure, you attain peace of mind in mere moments. 

{yourMSP} has a dedicated verification number to which you can direct all Technician Verification requests to. It is {VerificationNumber}.

For all purported requests from {yourMSP}'s service desk, please send a #verify message to {VerificationNumber}:

In a few seconds, you will be provided with a code, as above and in this case 870421, that should also be the code that your service desk technician should be provide to you. If it matches what you have been provided, you can be assured that the current call is from a legitimate technician from the {yourMSP} service desk. 

With your satisfaction that the code matches, please respond with a #confirm to the same phone number and SMS conversation. This will close the Tech Verification process and will log this interaction with our service desk software and tied to the service ticket that your technician is calling about: