Set up a client
1
Connect the client's Google Workspace
Follow Google Workspace for the client, with an OAuth client or a service account with domain-wide delegation. Licences, Drive and Calendar transfer, mail forwarding and auto-reply need the service account.
2
Set the directory
On Clients, open the client and set Directory to Google Workspace. The change applies from the client’s next run. It can’t change while one of the client’s runs is in progress or waiting for approval, and a client synced with on-premises Active Directory keeps Microsoft 365.
3
Choose the Google settings
Open User Onboarding and User Offboarding, choose the client in the scope picker and set its Google settings, then click Test for a client. Without saved Google settings, onboarding adds no groups or licence, and offboarding signs the leaver out and suspends them.
User Onboarding
The user is created on the client’s primary domain with the form’s name, job title, department and manager, and a temporary password they change at first sign-in. The welcome email points to Google sign-in.
User Offboarding
Every offboarding signs the leaver out of every Google session.
Google bounces mail sent to a suspended account, so when forwarding or an auto-reply is on, the account stays active, locked with a random password. Otherwise Core suspends it, or deletes it if Delete is on. If a transfer is still running after 30 minutes, the account is suspended instead of deleted and the ticket says so.
Readiness
Test for a client and Home check each Google Workspace client:
The assistant can switch a client’s directory (you approve it) and walk you through each of these.