What this does
The Activity & usage page shows what Alpha has been doing. The Activity log tab lists every action Alpha took or tried to take, who asked for it, and how it turned out. This includes changes made from AI apps such as Claude or ChatGPT. The other tabs show usage totals, integration health and AI app usage.Before you start
- You need the Tenant Admin role.
- Alpha must be turned on for your company.
Open the page
- In the left menu, go to AI Service Desk > Alpha > Activity & usage.
- Choose a period: 7d, 30d or 90d. The page shows “Showing the last N days”.
- Pick a tab: Summary, Integrations, AI apps, AI spend or Activity log.
Find a change in the Activity log
- Click the Activity log tab.
- To see only changes, set Show to Changes only.
- To narrow down, use Channel (All channels, Chat, Voice, AI apps), Result, Person and Action.
- Each filter you set appears as a chip, such as “Channel: Chat”. Click the chip’s remove icon to clear it.
- Scroll down and click Load more to see older entries.
Columns
- Time: when it happened.
- Person: who asked Alpha.
- Channel: Chat, Voice or AI apps.
- Action and Target: what Alpha did and to which record.
- Result: how it ended (see below).
- How: Confirmed (someone clicked Confirm) or Automatic.
Results
In the Result filter, Blocked is split into Blocked (not allowed) and Blocked (couldn’t prepare).
Check integration health
- Click the Integrations tab.
- Each row shows the Integration, Status, Tool calls, Errors, Records synced, Last synced and Trend.
- Click a row to see each data type, with its Status, Last synced, Records synced, Needs review and Sync error.
See AI app usage
- Click the AI apps tab.
- See Calls and People for the period, the error rate, response time, usage By app and the Most used actions.