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Overview

This article outlines the available methods for contacting support when an issue occurs.

How to Contact Support

You can contact support using one of the following options:
  • MSP Process Portal
  • Alpha, our KB Assistant on the Knowledge Base site
  • Contact support directly via email at help@support.mspprocess.com

MSP Process Portal

If you are logged in to your MSP Process portal, you can access support through blue circle with the question mark in the top right-hand corner. Clicking Support will open a blank email, allowing you to quickly draft and send a message to the support team.

Alpha

While on the Knowledge Base site, you may notice a little wolf icon in the bottom-right corner. If you select this, a pop-up will appear to assist with support questions through Alpha, our AI KB assistant. If Alpha cannot locate information the will assist in resolving the issue you are experiencing, there will be an option to Speak with Team. Through this Speak with Team option, you will be able to select any of the following, based on your needs:
  • Get Support
  • This option will allow you t get support with an issue you are experiencing, or assistance with the product.
  • Talk to Sales
  • This option will allow you to speak with the Sales team to learn more about the product and the pricing.
  • Book a Demo
  • This option will allow you to set up a 30 minute meeting to get a look at the product and features.
Additionally, you may reach out to support at help@support.mspprocess.com.