General Support
Shortcut codes found in MSPProcess
AIVoiceAssist - Opening/Closing Messages name of your company$ AI agent…
AIVoiceAssist - Opening/Closing Messages
${firstName} first name of person calling in
${CompanyName} name of your company
${agentName} AI agent name
——————————————————
SMS Messaging>Initial message
${poolNumber} (phone number ticket updates will come from)
${ticketid}. the ticket number from partner’s PSA.
SMS Messaging>Auto-Responder for Closed Channels
${smsNumber} number to text to open ticket
——————————————————
Identity Management>Verification>Verification Settings>TechVerification Settings
${code} verification code
${tenantName} - name of customer’s company
${techAccountName} technician working ticket
${contactName} person calling in
${duration} time to live for auth. code
${link} link for user verification
${verificationCode}
${inspectorName} - technician’s name
${error} - server error
${From} - MSP name
${ticketID} - the ticket number from partner’s PSA.
${smsNumber} number to text to open ticket
${CompanyName} name of your company
——————————————————
In Workflows:
{$__agent_name} AI Agent that received call
{$__contact_name} caller’s name
{$__company_name} caller’s company
{$__ticket_title} Ticket summary
{$__ticket_id} ticket #
{$__ticket_description} ticket notes
{$__sentiment_analysis} Caller’s sentiment
{$__evalution_score} Caller’s Eval Score of AI
{$__evalution_analysis}
{$__call_duration} length of call
{$__caller_phoneNumber} caller’s phone number
{$__ticket_priority} PSA ticket priority
{$__transcript} transcript of the call
Tags for C/W interfacing
{boardName}
{$companyId}
{$companyName}
{$contactEmailAddress}
{$contactName}
{$contactPhoneNumber}
{$__email_body}
{$__time}
{$__email_subject}
{$__email_subject}
{$__email_url}
{$initialDescription}
{$itemId}
{$itemName}
{$overAllStatus}
{$ownerEmail}
{$ownerId}
{$ownerName}
{$ownerOfficePhone}
{$priorityId}
{$priorityName}
{$resolution}
{$siteId}
{$siteName}
{$sourceId}
{$sourceName}
{$statusId}
{$statusName}
{$subTypeId}
{$subTypeName}
{$summary}
{$ticketId}
{$ticketUrl}
{$typeId}
{$typeName}
Tags for Autotask interfacing
{$companyAddress}
{$companyName}
{$email}
{$__email_body}
{$__time}
{$__email_subject}
{$__email_url}
{$firstName}
{$homePhone}
{$id}
{$lastName}
{$mobilePhone}
{$officePhone}
{$ticketDescription}
{$ticketDueDate}
{$ticketLink}
{$ticketNumber}
{$ticketPriority}
{$ticketQueue}
{$ticketSource}
{$ticketStatus}
{$ticketSubType}
{$ticketTitle}
{$ticketType}
{$workType}
Tags for KaseyaBMS v2.0
{$__email_body}
{$__time}
{$__email_subject}
{$__email_url}
{$Event__AccountName}
{$Event__Details}
{$Event__PriorityName}
{$Event__SourceName}
{$Event__StatusName}
{$Event__TicketNumber}
{$Event__Title}
{$Event__TypeName}
Tags for triggering
{$__email_body}
{$__time}
{$__email_subject}
{$__email_url}
{$__trigger_msg}
Tags for Meraki alerts
{$companyName}
{$daysremaining}
{$__email_body}
{$__time}
{$__email_subject}
{$__email_url}
NOTE: Shortcut codes can be customary created when an application’s API is connected to MSP Process. .