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Login to your Zendesk admin portal and create an API token by clicking Add API Token, as shown below:  Give the API Key a name and click Copy.  Note: Ensure that you copy and save the token. This will not be provided again after you click Save or Leave the page. Login to MSP Process as an Admin-level user, and navigate to Settings -> Integrations -> PSA Integrations. Then click the Add PSA button.  Click Zendesk Provide a name for the integration, enter the URL for your Zendesk site, and then an email address and API key, and click the Submit button.  Note: Please ensure that there are not trailing characters in the URL, such as / On the following screen configure your ticket defaults - these are the properties MSP Process will use when creating a ticket in Zendesk - and hit Submit.